Postage, Terms and Conditions

Postage rates

Thank you for taking the time to visit our on-line store.

Please read our terms and conditions below.

Return Policy General

We do not send out goods for a trial. If the goods are faulty see Warranty section.

Ordering

Once you have selected a product that you wish to purchase from the website, please use the shopping cart.

Fill out your name, address, telephone number etc in the appropriate boxes.

All prices quoted are in New Zealand dollars.

Payment options are either by Visa, MasterCard or Internet Banking.
Please note that using internet banking for international orders will incur additional fees.

Please provide full address with phone numbers and email address.

Please do not send Visa/ Mastercard details by email.

Bank Payments
030693 0011676 00

New Zealand Delivery Times.

We dispatch goods either from our store or directly from our suppliers.
Duvet inners, underlays and Sheets take approximately 3 working days to be delivered.

New Zealand Deliveries Manchester

A charge of $15 applies.

Furniture Delivery

Furniture is free delivery in Motueka.
If the order is over $1000, then free delivery to Richmond, Nelson, and Takaka.
If outside the Nelson/Tasman area please email for a delivery price.

Overseas Sales

We no longer send orders overseas

We will then email you with the cost of postage with a handy link so you can return to your shopping cart and fill in the postage as advised.

Duty and GST
When the goods arrive, Duty and GST may become payable.
This is beyond our control and it is the responsibility of the purchaser to pay any taxes.

Return Policy Colours

RETURN POLICY ON COLOUR VARIATION:
*There will be a variation of colour between photos and reality.
*We do not send out any product on approval.
*We endeavour to have the photo colour of products as close as possible to the actual product colour.
*We will not be held responsible and will not replace or credit any product due to variation of colour.

Warranty

Please advise us by phone 03 5288311, then email info@whitwell.co.nz We will then advise you on how/where to return the faulty item and arrange replacement.
Return freight cost is the responsibility of the customer.

Returned goods must be securely packaged and clearly addressed.

Please do not return goods without authorisation.